Flex your tickets from Monday 18th May 2020
Reliance are pleased to announce changes to our ticket structure, effective from Monday 18th May 2020.
In response to the ever changing face of the COVID-19 situation, Reliance are introducing a new style of ticket to make travel more affordable and flexible for those that need it most. The new Flex tickets will offer fixed travel over a defined period of 3, 5, 7, or 30 days - allowing passengers to pick the best deal for their travel.
Gary Newby, Partner at Reliance Motor Services, says "our new approach to flexible ticketing will mean significant improvements for passengers, from speeding up boarding by using the latest QR technology on more of our tickets, to reducing the need for passengers to pass tickets between them and the driver"
The Flex tickets will ultimately replace the 10 Journey tickets that are currently available on Reliance services - "As our network has expanded" says Gary "the need for a more flexible approach has arisen. Our feedback indicates passengers don't want to spend large sums on 10 Journey tickets that possibly wouldn't get used for a month or more and are far more comfortable with a fixed travel period for a lower price".
Flex tickets will be available on buses from Monday 18th May 2020 and will be sold alongside 10 Journey tickets until 21st June 2020 at which point, 10 Journey tickets will be withdrawn. Passengers who still hold 10 Journey tickets after that date will still have until 31st December 2020 to use them up.
"Our Flex tickets will allow us to dynamically move our offer into the digital age and although the COVID-19 situation has delayed investment in on bus technology, we are working hard to bring a solid digitise offer to our passengers and recognise that there is a need for this".
If you have any questions about our tickets, you can email us here for a response.
Reliance are working hard to keep you safe on our buses. Please help us to help you, by following our simple rules;
Social distancing - please sit at least two metres apart, this means one person to a seat, and leave a seat between you if possible.
Pay by contactless - if you can pay by card, it means we don't have to handle the cash. Please only use cash as a last resort.
One at a time - pleas only board and alight the vehicle one at a time and leave space for others to pass you in the gangway.
Wash your hands - before and after using the bus, we recommend you wash your hands.
Driver screens - we have begun rolling out driver screens on all our vehicles.
Do not travel unwell - if you, or someone in your household, has any symptoms of COVID-19, please do not travel. Seek advice by calling 111.
Statement on our response to the COVID-19 crisis.
Reliance Motor Services have been providing services to the local community for over 80 years and we are extremely proud of what we do - the current COVID-19 crisis represents the biggest single challenge to our business, and the industry, that we have ever faced. We are having to make hard decisions to ensure the future of the company and our employees, as such, we have had to make some changes to our levels of service in response to falling passenger levels,
Service 19 will operate an hourly service (Monday to Friday)
Service 30 will operate to Sunday timetable (Monday to Saturday)
Service 40 will operate to Sunday timetable (Monday to Saturday)
Unfortunately, due to exceptionally low passenger numbers, we are not able to operate the 31X and 29 service.
Reliance have committed to running ALL North Yorkshire County Council contracts for Outwood Academy and Ryedale School and will continue to do this for as long as we are required to.
Concessionary bus passes will be accepted at ANY time on our services allowing concessionary travel throughout the day.
These timetable changes will come into force on 23rd March 2020 alongside changes to reduce our staffed hours to 9am - 3pm Monday to Friday. Outside of these hours, we will respond to Facebook messages and Email as soon as we can.
We would like to publicly acknowledge the hard work and determination our team has shown in the last few days - we are making decisions now that will hopefully secure the future for local jobs, local services and ultimately secure the future integrity of the Reliance network.
COVID-19 Update / 17th March 2020
Reliance Motor Services are taking the threat of COVID-19 extremely seriously and we would like to reassure passengers we are working extremely hard on maintaining service levels.
The health and well being of our staff and passengers is at the forefront of everything we do and we have taken additional measures to support this, including additional cleaning of vehicles throughout the day as well as providing advice to drivers and office staff on the symptoms of COVID-19 and what to do in the event of symptoms developing.
Contactless payments are available on every service bus and we are urging passengers where possible to use this method to pay their fare - this reduces the risk to passengers and drivers alike. We are still accepting cash where no other means of payment can be found.
Please check our social media and website regularly for updates in the coming days and weeks and rest assured wit ha working with Local Authority Partners and suppliers to keep things running for you.
We are aware of an incident involving one of our vehicles at Sailsbury Terrace Rail Bridge. Our staff are responding to the incident and we are working hard to establish the circumstances. Until those investigations are concluded, we do not wish to make any further comment.