Statement on our response to the COVID-19 crisis.
Reliance Motor Services have been providing services to the local community for over 80 years and we are extremely proud of what we do - the current COVID-19 crisis represents the biggest single challenge to our business, and the industry, that we have ever faced. We are having to make hard decisions to ensure the future of the company and our employees, as such, we have had to make some changes to our levels of service in response to falling passenger levels,
Service 19 will operate an hourly service (Monday to Friday)
Service 30 will operate to Sunday timetable (Monday to Saturday)
Service 40 will operate to Sunday timetable (Monday to Saturday)
Unfortunately, due to exceptionally low passenger numbers, we are not able to operate the 31X and 29 service.
Reliance have committed to running ALL North Yorkshire County Council contracts for Outwood Academy and Ryedale School and will continue to do this for as long as we are required to.
Concessionary bus passes will be accepted at ANY time on our services allowing concessionary travel throughout the day.
These timetable changes will come into force on 23rd March 2020 alongside changes to reduce our staffed hours to 9am - 3pm Monday to Friday. Outside of these hours, we will respond to Facebook messages and Email as soon as we can.
We would like to publicly acknowledge the hard work and determination our team has shown in the last few days - we are making decisions now that will hopefully secure the future for local jobs, local services and ultimately secure the future integrity of the Reliance network.
COVID-19 Update / 17th March 2020
Reliance Motor Services are taking the threat of COVID-19 extremely seriously and we would like to reassure passengers we are working extremely hard on maintaining service levels.
The health and well being of our staff and passengers is at the forefront of everything we do and we have taken additional measures to support this, including additional cleaning of vehicles throughout the day as well as providing advice to drivers and office staff on the symptoms of COVID-19 and what to do in the event of symptoms developing.
Contactless payments are available on every service bus and we are urging passengers where possible to use this method to pay their fare - this reduces the risk to passengers and drivers alike. We are still accepting cash where no other means of payment can be found.
Please check our social media and website regularly for updates in the coming days and weeks and rest assured wit ha working with Local Authority Partners and suppliers to keep things running for you.
We are aware of an incident involving one of our vehicles at Sailsbury Terrace Rail Bridge. Our staff are responding to the incident and we are working hard to establish the circumstances. Until those investigations are concluded, we do not wish to make any further comment.
We are making some changes to the 19M effective form Monday 30/09/2019. This is to improve the reliability of the service in general, and to cope with the new stopping arrangements at Manor Academy.
The AM journey times have now moved forward by 5 minutes and we have changed the route we take through Acomb – please make sure you have checked your stopping arrangements ready for your next trip. The PM trip timings and route are unaffected.
The new timetables are live on the 19M page of our website – here.
if you have any questions, please call us on 01904 768262 or head to Facebook and Twitter, and drop us a DM or Tweet.